Terms and Conditions

This COVUE JAPAN K.K. (“CJ”) Import of Record Agreement and Attorney for Customs Procedure Agreement, includes the following optional Services, which are “Service(s)” offered by CJ for SELLER(S): (A) Import of Record (“IOR”) Registration of Non-Regulated or Regulated Products Approved by CJ; (B) Order Fulfillment, Storage and Shipping; and (C) Special Services: Import Application, Regulatory and Compliance Consulting; Product Testing and Inspection; Translation Services; or Warranty Support and, (D) Attorney for Customs Procedure (ACP).

CJ Import of Record Agreement and Attorney for Customs Procedure Agreement (“Agreement“) contains the terms and conditions that govern Seller use of the Services and Seller agrees to be bound by the terms of this Agreement. In this Agreement, “we, “our” or “us,” means CJ any of its applicable Affiliates, and “Seller(s)” means the applicant (if registering for or using a Service as an individual or entity) and any of its Affiliates. “Affiliates” mean any related entity representing or doing business with CJ on behalf of the Seller.

  1. Registration.
  2. Seller must complete the online registration process for one or more of the services. As part of the application, Seller must provide us with the legal name, address, phone number and e-mail address, as well as any other information we may request.

  3. Service Fee Payments.
  4. Fee details are described online or on the invoice which shall be non-refundable, non-prorated and pre-paid prior to any start of Service. Service fees pricing are subject to change. Seller are responsible for all of Seller fees and expenses in connection with this Agreement. To use a Service, Seller must provide us with valid credit card information from a credit card or credit cards acceptable by CJ or valid bank account information for a bank account or bank accounts acceptable by CJ (conditions for acceptance may be modified or discontinued by us at any time without notice). Seller will use only a name Seller are authorized to use in connection with a Service and will update all of the information Seller provide to us in connection with the Services as necessary to ensure that it at all times remains accurate, complete, and valid. Seller authorize us (and will provide us documentation evidencing Seller authorization upon our request) to verify Seller information (including any updated information), to obtain credit authorizations from the issuer of Seller credit card, and to charge Seller credit card or debit Seller bank account for any sums payable by Seller to us. All amounts in this Agreement are displayed in United States Dollars or Japanese Yen. In addition, we may require that Seller pay other amounts to secure the performance of Seller obligations under this Agreement or to mitigate the risk of returns, chargebacks, claims, disputes, violations of our terms or policies, or other risks to CJ or third parties.

  5. Term and Termination.
  6. The term of this Agreement will start on the date of Seller completed registration with full payment for use of a Service and continue until terminated by us or Seller as provided below. Seller may at any time terminate Seller use of any Service upon Thirty (30) days notice by email or other written means. We may terminate Seller use of any Services or terminate this Agreement for convenience immediately with no advance notice. We may suspend or terminate Seller use of any Services immediately if we determine that (a) Seller have materially breached the Agreement and failed to cure within one (1) day of a cure notice unless Seller breach exposes us to liability toward a third party, in which case we are entitled to reduce, or waive, the aforementioned cure period at our reasonable discretion; (b) Seller account has been, or our controls identify that it may be used for deceptive or fraudulent, or illegal activity; or (c) Seller use of the Services has harmed, or our controls identify that it might harm, other sellers, customers, or CJ’s legitimate interests. We will promptly notify Seller of any such termination or suspension via email or similar written means including, indicating the reason and any options to appeal, except where we have reason to believe that providing this information will hinder the investigation or prevention of deceptive, fraudulent, or illegal activity, or will enable Seller to circumvent our safeguards. On termination of this Agreement, all related rights and obligations under this Agreement immediately terminate, except that (d) Seller will remain responsible for performing all of Seller obligations in connection with transactions entered into before termination and for any liabilities that accrued before or as a result of termination (for example, liability for storage fees shall accrue until the product is completely removed from the storage site), and (e) all these Terms survive merger or acquisition.

  7. Representations.
  8. Each party represents and warrants that: (a) if it is a business, it is duly organized, validly existing and in good standing under the laws of the country in which the business is registered and that Seller are registering for the Service(s) within such country; (b) it has all requisite right, power, and authority to enter into this Agreement, perform its obligations, and grant the rights, licenses, and authorizations in this Agreement; (c) any information provided or made available by one party to the other party or its Affiliates is at all times accurate and complete; (d) it is not subject to sanctions by Japan; (e) it will comply with all applicable laws in performance of its obligations and exercise of its rights under this Agreement; (f) Seller have valid legal title to all products and all necessary rights to distribute the products; (g) Seller will deliver all products to us in new condition and in a merchantable condition; (h) all products and their packaging will comply with all applicable marking, labeling, and other requirements required by Japan law; and (i) product can be lawfully imported into, and comply with Japan law.

  9. Indemnification.
  10. Seller will defend, indemnify, and hold harmless CJ, and our officers, directors, employees, and agents, against any third-party claim, loss, damage, settlement, cost, expense, or other liability (including, without limitation, attorneys’ fees) (each, a “Claim”) arising from or related to (a) Seller non-compliance with applicable Laws; (b) Seller products, including the offer, sale, refund, cancellation, return, or adjustments thereof, Seller material, any actual or alleged infringement of any intellectual property rights; such as, any technology, patent, copyright, trademark, domain name, moral right, trade secret right, or any other intellectual property right arising under any Laws by any of the foregoing, and any personal injury, death (to the extent the injury or death is not caused by CJ), or property damage related thereto; (c) Seller taxes and duties or the collection, payment, or failure to collect or pay Seller taxes which includes any and all sales, goods and services, use, excise, premium, import, export, value added, consumption, and other taxes, regulatory fees, levies (specifically including environmental levies), or charges and duties assessed, incurred, or required to be collected or paid for any reason, or the failure to meet tax registration obligations or duties; or (d) actual or alleged breach of any representations Seller have made. Seller automatically authorizes CJ to charge Seller’s credit card without additional authorization and Seller agrees to fully pay any and all taxes, duties, penalties and related fees or costs related to Seller’s failure to pay the above mentioned liabilities if CJ had to pay those liabilities on behalf of the Seller.

  11. Disclaimer & General Release.
  12. CJ website and Services, including all content, software, functions, materials, and information made available on or provided in connection with the services, are provided “as-is.” As a user of the Services and CJ’s website, at Seller’s own risk. To the fullest extent permissible by law, CJ and CJ’s Affiliates disclaim: (i) any representations or warranties regarding this Agreement, the Services or the transactions contemplated by this Agreement, including any implied warranties of merchantability, fitness for a particular purpose, or non-infringement; (ii) implied warranties arising out of course of dealing, course of performance, or usage of trade; and (iii) any obligation, liability, right, claim, or remedy in tort, whether or not arising from our negligence. We do not warrant that the functions contained in the CJ website and the Services will meet Seller requirements or be available, timely, secure, uninterrupted, or error free, and we will not be liable for any service interruptions, including but not limited to system failures or interruptions that may affect the receipt, processing, acceptance, completion, or settlement of any transactions.

    1. CJ disclaims any duties of a bailee or storage person, and Seller waives all rights and remedies of a bailor (whether arising under common law or otherwise), related to or arising out of any possession, storage, or shipment of Seller’s products by CJ, CJ’s Affiliates or any of CJ’s contractors or agents.

    2. Since CJ is not involved in transactions between the Seller and Seller’s customers, if a dispute arises between the Seller and Seller’s customers, Seller and Seller’s customers releases CJ (and its agents and employees) from claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such disputes.

    3. Seller, on behalf of Seller and any successors, subsidiaries, Affiliates, officers, directors, shareholders, employees, assigns, and any other person or entity claiming by, under, or in concert with them (collectively, the “Releasing Parties”), irrevocably acknowledge full and complete satisfaction of and unconditionally and irrevocably release and forever fully discharge CJ and each of our Affiliates, and any and all of our and their predecessors, successors, and Affiliates, past and present, as well as each of our and their partners, officers, directors, shareholders, agents, employees, representatives, attorneys, and assigns, past and present, and each of them and all Persons acting by, under, or in concert with any of them (collectively, the “Released Parties”), from any and all claims, obligations, demands, causes of action, suits, damages, losses, debts, or rights of any kind or nature, whether known or unknown, suspected or unsuspected, absolute or contingent, accrued or unaccrued, determined or speculative (collectively, “Losses”) which the Releasing Parties now own or hold or at any time have owned or held or in the future may hold or own against the Released Parties, or any of them, arising out of, resulting from, or in any way related to the shipment or delivery of Seller’s products to Seller’s shipping destination or customer, including any tax registration or collection obligations.

  13. Limitation of Liability.
  14. CJ shall not be liable (whether in contract, warranty, tort (including negligence, product liability, or other theory), or otherwise) to Seller or any other person or entity for cost of cover, recovery, or re-coupment of any investment made by Seller or Seller’s Affiliates in connection with this Agreement, or for any loss of profit, revenue, business, or data or punitive or consequential damages arising out of or relating to this Agreement, even if CJ has been advised of the possibility of those costs or damages. Further, CJ’s aggregate liability arising out of or in connection with this Agreement or the transactions contemplated will not exceed at any time the amounts paid by Seller during the prior month to CJ in connection with the particular service giving rise to the claim.

  15. Insurance.
  16. Seller will maintain at Seller expense commercial general, umbrella or liability insurance per occurrence and in aggregate covering liabilities caused by or occurring in conjunction with the operation of Seller business, including products, products/completed operations and bodily injury, with policy naming CJ and its assignees as additional insureds. At our request, Seller will provide to us certificates of insurance for the coverage. Seller agrees to pay CJ’s Product Liability Insurance fee for additional liability risk to CJ related to Seller’s product. This Product Liability Insurance fee does not cover the Seller’s liability obligations.

  17. Force Majeure.
  18. We will not be liable for any delay or failure to perform any of our obligations under this Agreement by reasons, events or other matters beyond our control; including, but limited to Acts of God, war, pandemic, cyber hack, or terrorism.

  19. Relationship of Parties.
  20. CJ and Seller are independent contractors, and nothing in this Agreement will create any partnership, joint venture, agency, franchise, sales representative, or employment relationship between us. Seller will have no authority to make or accept any offers or representations on our behalf. This Agreement will not create an exclusive relationship between Seller and us. Nothing expressed or mentioned in or implied from this Agreement is intended or will be construed to give to any person other than the parties to this Agreement any legal or equitable right, remedy, or claim under or in respect to this Agreement. This Agreement and all of the representations, warranties, covenants, conditions, and provisions in this Agreement are intended to be and are for the sole and exclusive benefit of CJ, Seller, and customers. As between Seller and us, Seller will be solely responsible for all obligations associated with the use of any third party service or feature that Seller permit us to use on Seller behalf, including compliance with any applicable terms of use. Seller will not make any statement, whether on Seller site or otherwise, that would contradict anything in this section.

  21. Modification.
  22. We may change or modify the Agreement at any time with immediate effect (a) for legal, regulatory, fraud and abuse prevention, or security reasons; (b) to change existing features or add additional features to the Services (where this does not materially adversely affect Seller use of the Services); or (c) to restrict products or activities that we deem unsafe, inappropriate, or offensive. Seller continued use of the Services after the effective date of any change to this Agreement will constitute Seller acceptance of that change. If any change is unacceptable to Seller, Seller agree not to use the Services and give notice of cancellation.

  23. Miscellaneous.
  24. All parties agree to submit to the exclusive jurisdiction of Osaka Prefecture, Japan in order to settle disputes. Japan laws will govern this Agreement, without reference to rules governing choice of laws or the Convention on Contracts for the International Sale of products. Seller may not assign this Agreement, by operation of law or otherwise, without our prior written consent. Any attempt to assign or otherwise transfer in violation of this section is void; provided, however, that upon notice to CJ, Seller may assign or transfer this Agreement, in whole or in part, to any of Seller Affiliates as long as Seller remain liable for Seller obligations that arose prior to the effective date of the assignment or transfer under this Agreement. Seller agree that we may assign or transfer our rights and obligations under this Agreement: (a) in connection with a merger, consolidation, acquisition or sale of all or substantially all of our assets or similar transaction; or (b) to any Affiliate or as part of a corporate reorganization; and effective upon such assignment, the assignee is deemed substituted for CJ as the party to this Agreement. Subject to that restriction, this Agreement will be binding on, inure to, and be enforceable against the parties and their respective successors and assigns. We may perform any of our obligations or exercise any of our rights under this Agreement through one or more of our Affiliates. CJ retains the right to immediately halt any of Seller transactions, prevent or restrict access to the Services or take any other action to restrict access to or availability of any inaccurate listing, any inappropriately categorized items, any unlawful items, or any items otherwise prohibited. If any provision of this Agreement is deemed unlawful, void, or for any reason unenforceable, then that provision will be deemed severable from these terms and conditions and will not affect the validity and enforceability of any remaining provisions. This Agreement represents the entire agreement between the parties with respect to the Services and related subject matter and supersedes any previous or contemporaneous oral or written agreements and understandings.

  1. Import of Record (“IOR”) Registration of Non-Regulated or Regulated Products or Attorney for Customs Procedure for products Approved by CJ.

  2. Seller registers and pays for the CJ Import of Record Service(s) or Attorney for Customs Procedure online and follows the instructions described online. Seller shall provide complete and accurate information in order to determine if the product that is registered is an approved regulated or non-regulated product according to Japan law. CJ confirms the Seller’s product is approved prior to allowing Seller to use CJ’s Import of Record license or services or Attorney for Customs Procedure. CJ is not a customs broker; thus, CJ only assists with the registration (aka notification) of the Seller’s products to be imported and not other documentation. Only CJ approved products can be shipped. Seller may only use the COVUE Approved Shipping invoice to enter Japan. This document can only be generated from the Seller's covueior.com or covueonline.com account. CJ is not responsible if unauthorized products are shipped. The non-regulated product registration process is different from the regulated product registration process. The regulated product registration process may require additional health and safety laboratory testing, labeling, documentation, insurance, fees, or licenses from the relevant Japanese government. The following imported products are regulated: cosmetics, pharmaceuticals, supplements, industrial salt, fertilizers, alcohol, skin care (Beauty), quasi-drugs, food, food apparatus, class 1, 2,3,4,5 medical device products and Cannabidiol (“CBD”) products. CJ does not offer services for hazardous (fuel products), perishable or refrigerated or frozen products.

    CJ is not responsible for products that are delayed or banned in customs if the Seller fails to fully pay the proper fees, undervalue the imported products, unlawfully use CJ’s Import of Record license or import licenses without payment for each shipment or product, or comply with any instructions provided by CJ or Japanese laws. If the Seller is not sure whether or not the product to be imported is regulated or non-regulated; then Seller can pay for CJ’s product validation fee. CJ charges a non-refundable product import validation fee which covers the research to validate with the Japanese government whether a product is regulated or non-regulated and whether the product can be imported or not.

    CJ only accepts the Incoterms: Delivery at Port (DAP) when COVUE is performing the inbound logistics and, Delivered Duties and Taxes Paid (“DDP”). If the Seller ships the product different from DAP or DDP, CJ may decide not to accept the product or charge additional customs recovery, delivery, duties or penalty taxes or fees. Seller agrees for CJ to automatically charge Seller’s credit card on file or recoup from the Seller’s online facilitator any fees, taxes, and costs to expedite the customs and delivery process. CJ will notify Japan government after all fees and costs are paid to approve the accurate shipping invoice and allow the product to be delivered. CJ is not responsible if the imported product is rejected by the Japan government if the Seller changes the invoice after CJ approves the shipping invoice that is submitted to the Japan government. The shipping invoice quantity, quality, description, weight, size and value of the product must exactly match all the import documentation and the actual imported product that is received. CJ is not liable for damage or loss of the product before, during or after shipment from CJ’s office or storage sites. The Japan government and CJ may inspect the product to confirm it is in compliance with the import documentation; including labeling in Japanese language, product testing, product tracking and reporting to the Japan government.

  3. Order Fulfillment, Storage and Shipping Services.

  4. Seller shall provide accurate and complete information to register online for Order Fulfillment, Storage and Shipping Services. Order Fulfillment fee will apply whenever a product enters or exits CJ’s office or storage site and handled for distribution or release, unpacked, assembled, packed, labeled, whenever physical inventory is requested by Seller, or whenever additional handling service is requested.

    Seller will be responsible for all costs incurred to ship the product to CJ’s office, storage site or Seller’s chosen shipping destination (including costs of freight and transit insurance) and CJ will not pay any shipping costs. Seller is responsible for payment of all customs, duties, taxes, and other charges. In the case of any improperly packaged or labeled product, we may return it to Seller at Seller’s expense or re-package or re-label the product and charge Seller an administrative fee. Seller must receive approval from CJ prior to shipping the product and CJ may refuse any damaged, incomplete, or unapproved product from Seller.

    Seller may request CJ to use the Seller’s chosen shipping company or Seller may use CJ’s Shipping Service to ship Seller’s product within Japan. CJ shall charge a non-refundable Shipping fee to be determined based on size, weight and destination address, insurance (if applicable), and handling fee. Seller must provide accurate and complete detailed written instructions for order fulfillment and shipping address. Seller must provide labels, tools, packing containers and packing materials for packing, unpacking, assembling, disassembling, and labeling of product for order fulfillment and shipping.

    Seller may request Storage Service from CJ. CJ will keep records that track inventory of Seller’s products. If there is a loss of or damage to any products while they are being stored, CJ may replace or repair the product as Seller’s sole compensation. At all other times, Seller will be solely responsible for any loss of, or damage to, any Seller’s products. Our confirmed receipt of delivery does not: (a) indicate or imply that any product has been delivered free of loss or damage, or that any loss or damage to any product later discovered occurred after confirmed receipt of delivery; (b) indicate or imply that we actually received the number of products specified by Seller for such shipment; or (c) waive, limit, or reduce any of our rights under this Agreement.

    Seller warrants that the products are properly marked, packaged, labeled and classified for handling and are fit for safe storage. CJ will not accept products that are not properly packaged or which, in the reasonable opinion of CJ, are not suitable for movement or storage within the storage. If Seller delivers hazardous products, dangerous goods, or otherwise delivers any such unfit products to CJ, CJ shall be entitled to exercise all available remedies including the immediate destruction or removal of the products from the storage without notice to Seller. In the event of the foregoing breach of Seller warranties, Seller shall be liable for all expenses costs, losses, damages, fines, penalties or other expenses of any sort incurred by CJ in connection with the removal, or destruction, or handling of the products and shall indemnify CJ against all amounts, liabilities, claims, or damages arising in connection with the products.

    CJ insures the products while in storage for any loss or damage. CJ will not be responsible for any loss or damage to the products that result from fluctuations in temperature range or in humidity levels of the storage.

    CJ reserves the right to terminate storage and to require the removal of the products, or any portion thereof, by giving Seller Seventy-Two (72) hours advance written notice. Seller shall be responsible for payment of all charges attributable to said products within the stated period and for removing the products from the storage upon payment of all charges. If the products are not so removed, CJ may exercise its rights under applicable law including but not limited to disposing or selling the products. Seller shall be responsible for any returns and refunds of products by Seller’s customers. Seller may pay CJ to handle any returns and refunds. CJ will have no customer service obligations other than to pass any inquiries to Seller’s attention.

    Seller must pay in advance, the non-prorated monthly Storage Service fees beginning on the day (up to midnight) that the product arrives at a CJ office or storage site and subsequent months until Seller terminates by Thirty (30) days advance notice. All Storage Service invoices that are not paid by the start of each month will be subject to a late fee equal to one additional month of the Storage Service fee. If it becomes necessary for CJ to utilize a collection agency and/or an attorney to collect any unpaid amount owed, Seller shall be obligated to pay the collection agency fees and/or attorney fees, and expenses including court costs incurred, regardless of whether litigation is actually filed. Following any termination of the Agreement, Seller shall pick-up the products or pay CJ to return ship the products to the Seller. If Seller fails to direct CJ to return or dispose of the products within Seventy-Two (72) hours after termination, then CJ may elect to return and/or dispose of the products in whole or in part, all rights and obligations will be extinguished.

  5. Special Services.

  6. CJ offers the following Special Services “Special Services”: (1) Import Application, (2) Regulatory and Compliance Consulting; (3) Product Testing and Inspection; (4) Translation Services; or (5) Warranty Support.

    CJ’s Special Services are customized to fit the needs of each Seller. CJ shall provide a separate agreement and invoice to cover each Special Service. The terms and conditions of this Import of Record Agreement that do not conflict with the Special Service shall apply to the Special Service agreement and invoice. Special Service fees are non-refundable regardless of outcome; such as, compliance or non-compliance, government approval or not. Seller is solely responsible for providing accurate and complete information and payment of fees and costs for the Special Services. CJ not responsible for any delays or any problems caused by the Seller, third parties or government in providing the Special Services.